top of page
Frequently
Asked
Questions



-
How do I place a rental order?Simply browse our online catalog, add your desired items to a quote request, and submit it. Our team will follow up to confirm availability, provide pricing, and finalize your order.
-
How far in advance should I place my order?We recommend booking at least 4-6 weeks in advance for larger events and 2-3 weeks for smaller gatherings. However, we accommodate last-minute requests based on availability.
-
Is there a minimum order requirement?Not here! Whether you need one chair or ten, we’re happy to accommodate orders of any size. Trucking, install, and strike fees are assessed for all event orders however. Contact us for details based on your specific rental needs.
-
Can I make changes to my order after it’s placed?Yes, you can modify your order up to a specified deadline before the event. However, changes are subject to availability and may incur additional fees.
-
What is Curated Rentals?Curated Rentals is a premium event rental company in Chicago, specializing in stylish and high-quality furniture, decor, and specialty pieces for corporate events, weddings, and private gatherings.
-
What types of events do you cater to?We provide rentals for corporate events, conferences, product launches, weddings, private parties, brand activations, and any event that requires high-end, curated rentals.
-
Do you have a showroom where I can view rental pieces?At this time, we do not have a showroom. However, our team is happy to provide mood boards, images, and a curated package for your event needs!
-
Do you offer delivery and setup?Yes, we provide full-service delivery, setup, and breakdown to ensure a seamless rental experience. Delivery fees vary based on location and order size.
-
What areas do you service?We primarily serve Chicago and surrounding areas but can accommodate events in other locations upon request. Additional delivery fees may apply for events outside our standard service area.
-
Can I pick up my rental items instead of opting for delivery?At this time, we do not offer pick up orders. Special requests may be accommodated, please let our sales team know how we can help.
-
What happens if an item is damaged during my event?We understand that accidents happen. Any damaged or missing items will be assessed for repair or replacement costs, which will be charged to the client per our rental agreement.
-
Do I need to clean the rental items before returning them?Furniture and decor do not require cleaning, that’s what we’re here for! Additional cleaning fees may apply if items are returned excessively dirty.
-
What is your cancellation policy?A 100% refund will be issued for any cancellations made from the signing of the invoice until seven business (7) days before the scheduled delivery date. A 50% refund will be issued for any cancellations made within four (4) to seven (7) days of the scheduled delivery date that are not the result of a Force Majeure event. No refunds will be issued for cancellations made within three (3) days of the scheduled delivery date that are not the result of a Force Majeure event. Fees for transportation, transfer, additional labor, branding and customizations are not refundable regardless of notice.
-
Do you offer custom furniture or decor pieces?Yes! We can source or create custom pieces to match your event’s theme. Reach out to discuss your vision and timeline.
-
Can you help with event styling?Absolutely! Our team can provide recommendations on furniture pairings and styling to elevate your event’s aesthetic.
-
Do you offer package deals for larger events?Yes, we can create curated rental packages based on your event’s needs. Contact us for a personalized quote.



Frequently
Asked
Questions
-
How do I place a rental order?Simply browse our online catalog, add your desired items to a quote request, and submit it. Our team will follow up to confirm availability, provide pricing, and finalize your order.
-
How far in advance should I place my order?We recommend booking at least 4-6 weeks in advance for larger events and 2-3 weeks for smaller gatherings. However, we accommodate last-minute requests based on availability.
-
Is there a minimum order requirement?Not here! Whether you need one chair or ten, we’re happy to accommodate orders of any size. Trucking, install, and strike fees are assessed for all event orders however. Contact us for details based on your specific rental needs.
-
Can I make changes to my order after it’s placed?Yes, you can modify your order up to a specified deadline before the event. However, changes are subject to availability and may incur additional fees.
-
What is Curated Rentals?Curated Rentals is a premium event rental company in Chicago, specializing in stylish and high-quality furniture, decor, and specialty pieces for corporate events, weddings, and private gatherings.
-
What types of events do you cater to?We provide rentals for corporate events, conferences, product launches, weddings, private parties, brand activations, and any event that requires high-end, curated rentals.
-
Do you have a showroom where I can view rental pieces?At this time, we do not have a showroom. However, our team is happy to provide mood boards, images, and a curated package for your event needs!
-
Do you offer delivery and setup?Yes, we provide full-service delivery, setup, and breakdown to ensure a seamless rental experience. Delivery fees vary based on location and order size.
-
What areas do you service?We primarily serve Chicago and surrounding areas but can accommodate events in other locations upon request. Additional delivery fees may apply for events outside our standard service area.
-
Can I pick up my rental items instead of opting for delivery?At this time, we do not offer pick up orders. Special requests may be accommodated, please let our sales team know how we can help.
-
What happens if an item is damaged during my event?We understand that accidents happen. Any damaged or missing items will be assessed for repair or replacement costs, which will be charged to the client per our rental agreement.
-
Do I need to clean the rental items before returning them?Furniture and decor do not require cleaning, that’s what we’re here for! Additional cleaning fees may apply if items are returned excessively dirty.
-
What is your cancellation policy?A 100% refund will be issued for any cancellations made from the signing of the invoice until seven business (7) days before the scheduled delivery date. A 50% refund will be issued for any cancellations made within four (4) to seven (7) days of the scheduled delivery date that are not the result of a Force Majeure event. No refunds will be issued for cancellations made within three (3) days of the scheduled delivery date that are not the result of a Force Majeure event. Fees for transportation, transfer, additional labor, branding and customizations are not refundable regardless of notice.
-
Do you offer custom furniture or decor pieces?Yes! We can source or create custom pieces to match your event’s theme. Reach out to discuss your vision and timeline.
-
Can you help with event styling?Absolutely! Our team can provide recommendations on furniture pairings and styling to elevate your event’s aesthetic.
-
Do you offer package deals for larger events?Yes, we can create curated rental packages based on your event’s needs. Contact us for a personalized quote.
bottom of page